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Krishna Smart Technology (KTRON India – www.ktron.in) reserves the right to accept products for return at its discretion. Eligibility of a product for return will be expressly mentioned on the Website page for that particular product. Only sealed and undamaged items may be returned. Any expenses incurred for the process of returning a product back to Krishna Smart Technology will be borne by the buyer and Krishna Smart Technology reserves the right to recover such cost from the buyer by any means at its disposal if the buyer does not bear the aforementioned expense.
Order Cancellation Policy
Before Order has been Shipped
In case, customer want to cancel the order, before the order has been shipped, customer needs to pay flat 5% order cancellation charge. KTRON India will refund the amount after charging the order cancellation fees to the customer. Generally, the refund is initiated with 2 Business days. The time taken for the amount to get credited to customer’s original payment method, depends on payment gateway, and varies from 1-14 days.
After order has been shipped
In a case where the order has been shipped and customer would like to cancel the order, than as the order would have left our premises, we cannot cancel the order. But, the customer should not accept the order, and ask the courier to return back to sender, without opening the parcel. The refund will be initiated within 2 business days after the parcel has been received back at our office.
In such scenarios, the customer would have to pay 5% order cancellation charge, and the forward shipping charge, and return shipping charge. We will initiate the refund to customer, the balance after charging the customer for order cancellation fees, forward shipping charge, and return shipping charge. If the customer has opened the parcel, than the returned items will be verified, and the refund will be initiated after verification within 3 business days.